Organization Profile
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New Hope Online Counseling, Garden Grove, California

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Web:
Address: 12141 Lewis St
Garden Grove, California  92840  
United States
Fax: 714 971 4327
Is 501(c)(3) nonprofit certified by the IRS?: Yes
Number of Volunteers Serving Nationally: 350
Number of People Being Served: 80000
EIN: 95-1921978
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Mission Statement


New Hope is a global ministry sponsored by the Crystal Cathedral to provide free of charge a suicide and crisis intervention hotline and web site which offer nonjudgmental love in Jesus' name to anyone seeking help - around the world, around the clock, 365 days a year since 1968. Volunteer counselors have responded to the call of God, the expanding of their hearts, and the guidance of their training to become part of a positive Christian community committed to offer listening ears, caring hearts, and helping hands of crisis intervention, goal-setting, prayer, and/or community referrals to hurting people - no matter what their gender, color, religion, socioeconomic status, lifestyle, or personal need might be.

Description


The New Hope Crisis Counseling Center was established by Dr. Robert H. Schuller on September 15th, 1968 as America's first 24-hour nationwide suicide prevention and telephone counseling center sponsored by a church. On June 1, 1997 Rev. Tim Milner and I (Dr. Bill Gaultiere) started NewHopeNow, featuring New Hope’s free crisis counseling service in private chat rooms on the Internet, the first service of it’s kind in the world! The heart of New Hope is its team of over 350 volunteer counselors! Telephone counselors serve in the Tower of Hope on the Crystal Cathedral campus in Garden Grove, California, USA. Internet counselors serve from their home computers and live in many states throughout America and in other countries around the world. These extraordinary Christian volunteers offer eight hours a month to answer the calls of anonymous hurting people from around the world at all hours of the day and night - 160 calls per day, 42,000 calls per year, and over 1,350,000 calls since it's opening - all free of charge! Most every day someone who is suicidal finds New Hope for living by calling (714) NEW-HOPE or www.NewHopeNow.org. New Hope Counselors are trained and supervised by Rev. Dr. James Kok, Minister and Executive Director of Care Ministries at the Crystal Cathedral, and myself, Dr. Bill Gaultiere, Clinical Psychologist and Executive Director of New Hope. Trainees describe New Hope’s 40-hour Basic Training program as a life-changing experience. Over the years over three thousand people have participated and learned the spirit and skill of giving New Hope as a crisis counselor. Some of the subjects we cover include: active listening, crisis intervention, prayer, setting boundaries, and helping people with common problems. Additional continuing education classes are offered monthly. As with New Hope Counseling itself, the most important part of New Hope Basic Training is interaction. Students participate in small groups (in which they tell their life stories of personal healing or growth), lively classroom discussions, and supervised telephone counseling. An internet version of New Hope’s Basic Training and Continuing Education program is offered on a private website for New Hope counselors and trainees. In this spirit, volunteers offer a helping hand of encouragement, prayer, crisis intervention, and referrals to callers who are suicidal, lonely, or in need of support. Callers may be struggling with grief, depression, anxiety, addictions, relationship problems, spiritual issues, or other problems. By caring for anonymous people in need at no cost - without regard for gender, color, socioeconomic status, religion, lifestyle, or personal problem - New Hope offers a cup of cold water in Jesus' name to thirsty souls. On behalf of over 350 New Hope volunteers, Pastor Jim Kok and the New Hope staff and I thank you for giving us the honor of offering our services to you!

The New Hope Crisis Counseling Center was established by Dr. Robert H. Schuller on September 15th, 1968 as America's first 24-hour nationwide suicide prevention and telephone counseling center sponsored by a church. On June 1, 1997 Rev. Tim Milner and I (Dr. Bill Gaultiere) started NewHopeNow, featuring New Hope’s free crisis counseling service in private chat rooms on the Internet, the first service of it’s kind in the world! The heart of New Hope is its team of over 350 volunteer counselors! Telephone counselors serve in the Tower of Hope on the Crystal Cathedral campus in Garden Grove, California, USA. Internet counselors serve from their home computers and live in many states throughout America and in other countries around the world. These extraordinary Christian volunteers offer eight hours a month to answer the calls of anonymous hurting people from around the world at all hours of the day and night - 160 calls per day, 42,000 calls per year, and over 1,350,000 calls since it's opening - all free of charge! Most every day someone who is suicidal finds New Hope for living by calling (714) NEW-HOPE or www.NewHopeNow.org. New Hope Counselors are trained and supervised by Rev. Dr. James Kok, Minister and Executive Director of Care Ministries at the Crystal Cathedral, and myself, Dr. Bill Gaultiere, Clinical Psychologist and Executive Director of New Hope. Trainees describe New Hope’s 40-hour Basic Training program as a life-changing experience. Over the years over three thousand people have participated and learned the spirit and skill of giving New Hope as a crisis counselor. Some of the subjects we cover include: active listening, crisis intervention, prayer, setting boundaries, and helping people with common problems. Additional continuing education classes are offered monthly. As with New Hope Counseling itself, the most important part of New Hope Basic Training is interaction. Students participate in small groups (in which they tell their life stories of personal healing or growth), lively classroom discussions, and supervised telephone counseling. An internet version of New Hope’s Basic Training and Continuing Education program is offered on a private website for New Hope counselors and trainees. In this spirit, volunteers offer a helping hand of encouragement, prayer, crisis intervention, and referrals to callers who are suicidal, lonely, or in need of support. Callers may be struggling with grief, depression, anxiety, addictions, relationship problems, spiritual issues, or other problems. By caring for anonymous people in need at no cost - without regard for gender, color, socioeconomic status, religion, lifestyle, or personal problem - New Hope offers a cup of cold water in Jesus' name to thirsty souls. On behalf of over 350 New Hope volunteers, Pastor Jim Kok and the New Hope staff and I thank you for giving us the honor of offering our services to you!

Mission Statement: New Hope is a global ministry sponsored by the Crystal Cathedral to provide free of charge a suicide and crisis intervention hotline and web site which offer nonjudgmental love in Jesus' name to anyone seeking help - around the world, around the clock, 365 days a year since 1968. Volunteer counselors have responded to the call of God, the expanding of their hearts, and the guidance of their training to become part of a positive Christian community committed to offer listening ears, caring hearts, and helping hands of crisis intervention, goal-setting, prayer, and/or community referrals to hurting people - no matter what their gender, color, religion, socioeconomic status, lifestyle, or personal need might be.

Organizational Statement of Faith


Testimonies>>>>> "I would not be alive today, if it weren't for Marie, the New Hope volunteer who answered my desperate call yesterday at 1:30 in the morning. I was literally at the bottom of the well. My gun was loaded and sitting in my lap when I decide to make one last call for help. I had called seven other places for help. I got answering machines, busy signals, hospital staff who asked me for insurance information, and friends who didn't know what to say to me. Then I looked in the phone book once more and found (714) NEW-HOPE. I cried out once more and New Hope answered my call. "My fiance broke up with me because she found someone else. We have a precious two year old little girl together. We were going to get married. At that moment I just felt I couldn't handle losing the two people I love the most. Nothing was making sense to me. Nothing mattered anymore. I wanted to end it. "But Marie on the other end of the phone seemed so concerned for me. She was very compassionate and caring, even though I didn't tell her about my loaded gun. I was so impressed by her genuine care for me. As I talked with her I started to feel better. My thinking started to change. Maybe I do matter. Maybe life is worth living. Maybe I can get through this. "She asked me if I went to church. I hadn't been in so long. She persuaded me to go and that morning, yesterday, I went to the church I drive by everyday on my way into work. I met some friendly people who cared about me and I heard a positive message about God's love for me and now everything is different. I can't believe how foolish I was thinking yesterday. To think I almost killed myself! Wow! "I was at the end of my rope, but now I feel like God does have a plan for my life. I wanted to call back and let Marie and New Hope know that I've bounced back. Thank you! Thank you for giving me my life back!" "I will never forget... that phone call to New Hope and [Dr. Schuller's] smiling face saying, `God loves you and so do I.'...." "One of the things that impressed me the most about the Crystal Cathedral's home page was that this was the only church that actually offered a real service to the public...." "Last week I was in such despair when I called your New Hope hotline. A wonderful man named Jake helped me find the hope within me...." "Dear Helen (New Hope volunteer).... A few months ago you saved my life..." "Whenever I was at the point where it did not seem possible that I could survive I would call New Hope..." "I know now to let God handle the things that seem impossible..."


Denominational Affiliations


Reformed Church in America (RCA)


Local Affiliation



Program Type:


Other Program

Do you Require Formal Orientation Training?


Yes